Contents

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Foreword

Why this book and why now

Preface

Suggestions for how to get the most from this book



 

PART A: GETTING YOURSELF TOGETHER

1 Conquer your nerves

1.1 Why do people feel nervous?

1.2 How nerves affect your voice 

1.3 How to use breathing to control your nerves 

1.4 How to avoid advertising excessive nerves
 

2 Have the voice you've always wanted

2.1 How speech is made

2.2 Why men have deeper voices

2.3 Why women’s voices can carry further than men’s 

2.4 Voices that are always heard have lots of ‘twang’ 

2.5 How to find and develop your natural twang

2.6 How to develop an appealing voice that people understand 

 

PART B: GETTING YOUR STUFF TOGETHER  

3 How the brain remembers

3.1 Sensory memory

3.2 Working memory

3.3 Long-term memory
 

4 Stories and communication models 

4.1 Illustrate your presentation with stories 

4.2 Don’t copy politicians

4.3 Don’t copy men either!

4.4 Male and female communication models

4.5 Make an emotional connection

4.6 Use stories to join the dots

4.7 Different story types

 

5 How to structure your presentation

5.1 Presentations are the foundation of workplace communications

5.2 The five point presentation structure

5.3 Additional extras

 

6 Communications other than presentations

6.1 Networking

6.2 Social media  

6.3 Office meetings (e.g. team meetings)  

6.4 Teleconferences and video conferences  

6.5 Web conferences  

6.6 Status update meetings  

6.7 Instant messenger applications  

 

PART C: GETTING IT ALL TOGETHER  

7 Polish your performance  

7.1 Winging it won’t work  

7.2 How to create an integrated performance  

7.3 Body language  

7.4 Make eye contact  

7.5 Use your hands skilfully  

7.6 Remember that your left is their right  

7.7 Don’t get hung up on feedback  

 

8 Use the technology wisely  

8.1 Map out your presentation on paper first  

8.2 The difference between slides and handouts  

8.3 Create simple graphics  

8.4 Use a remote clicker  

8.5 Master the microphone  

 

9 Practical wardrobe tips for stage and studio  

9.1 On stage  

9.2 In a recording studio  

9.3 Dressing for TV  

 

Closing comments for open minds: Maximise your natural talent  

 

APPENDICIES  

A. Success Summaries  

B. Survey Results  

C. Further Reading  

D. Additional Notes on Gender  

About the author  

Acknowledgements 

 

Figures and exercises 

Figure 1: Female and Male Communication Modes  

Figure 2: Improve Your Overall Communications Performance  

Figure 3: Inhalation and Exhalation

Figure 4: The Location of the Larynx

Figure 5: The 'Adam's Apple'

Figure 6: Rear View of the Larynx

Figure 7: Memory Linkage

Figure 8: Predicting Individual Behaviour

Figure 9: Business Presentation Structure  

Figure 10: Creating Pseudo Animations

Figure 11: Example of Weak Posture

Figure 12: Stable Pose  

Figure 13: Palms Up

Figure 14: Palms Down

Figure 15: How to Make a Point

Figure 16: A Typical Headset Microphone

Figure 17: Typical Transmitter/Battery Pack

Figure 18: Women in FTSE 100 and FTSE 250 Companies  

Figure 19: Comparison of Women Directorships in FTSE 100 and FTSE 250 Companies  

Figure 20: Workplace Communication Challenges  

Figure 21: Perceived Usefulness of the Book's Contents

Exercise: The Diaphragm Muscle  

Exercise: Fully Utilising Lung Capacity  

Exercise: Finding Your Larynx  

Exercise: Preparing for Twang  

Exercise: Accessing Your Twang  

Exercise: Speech Rate Test  

Exercise: Improving Diction